TextSpot is a mass text messaging software for small to medium-sized businesses. Co-founders Lance Beaudry (CEO) and Karlo Zadro (CTO) pride themselves on making business communication ‘as simple as texting your mom—while delivering results that impress your boss’.
In the rapidly evolving landscape of business communication, TextSpot stands out with its commitment to delivering seamless SMS services to its diverse clientele, including high-profile customers like Chick-fil-A franchises and esteemed universities. The shift from Twilio to Telgorithm significantly improved TextSpot’s SMS service quality and customer satisfaction, showing how the right API partner can make all the difference.
Telgorithm is more than a vendor — they are a partner. Unlike other providers who made claims they couldn’t back up, Telgorithm delivered exactly what they said they would.
Karlo Zadro
,
Co-Founder & CTO
As the 10DLC messaging landscape evolved and unregistered traffic became more heavily regulated, TextSpot noticed a steep decline in message delivery rates.
Twilio support was unable to provide insight into:
"We felt like there was no champion for our success. Support was slow, generic, and left the team without actionable solutions.” - Lance Beaudry, CEO
Direct contact with Telgorithm’s 10DLC expert support team quickly diagnosed Campaign issues and delivered fast approval times in a few days - which bolstered trust between TextSpot and their customers.
With Twilio, TextSpot was set up as a Reseller, and not directly registered with TCR. Telgorithm gave detailed guidance to TextSpot on the advantages of greater control and visibility for their Brands and Campaigns when they are set up as a CSP with TCR.
“I’d say one of the biggest benefits to working with Telgorithm is a deeper understanding of how the 10DLC ecosystem works and their expertise on navigating the ecosystem.” - Karlo Zadro, CTO
TextSpot initially had a few reservations about migrating from Twilio to Telgorithm:
“One of the biggest hesitations that we had in moving to Telgorithm was based on size and brand. But what matters is the level of support and transparency, and we were not getting that even under a contract - even paying a lot of money to Twilio.” - Lance Beaudry, CEO
Telgorithm’s APIs are well documented and built on the Open API spec, so TextSpot quickly generated a library off the online documentation.
Telgorithm’s guidance and automated phone porting process enabled TextSpot to port hundreds of active numbers without any disruption.
"We expected a complex migration process, but Telgorithm’s guidance made it straightforward and seamless. Honestly, the onboarding process was fantastic.” - Karlo Zadro, CTO
One of TextSpot’s large clients needed last minute support for a conference. The client contacted TextSpot on Friday and needed to send tens of thousands of texts to attendees by Sunday.
"We were in a bind with a large client. We needed Telgorithm to go the extra mile for us.’’ - Lance Beaudry, CEO
Within 15 minutes of the request from TextSpot, Telgorithm got the Campaign approved and the customer was able to start sending texts within the hour. The client sent out 80,000 messages within the 3 days of the conference.
“Telgorithm’s transparency sets them apart in a crowded market. I’ve never had to second-guess their promises. Telgorithm allows us to focus on what we do best - deliver value to our customers. The client remains a loyal client to this day.” - Karlo Zadro, CTO
