When TextSpot, a provider of mass text messaging for small to medium-sized businesses, faced growing challenges with their previous SMS provider Twilio—such as lengthy Campaign approval times and unclear service issues—they decided it was time for a change. The transition to Telgorithm marked a significant turnaround in their operations.

After partnering with Telgorithm, TextSpot experienced a dramatic reduction in Campaign approval times—from weeks to just 2-3 days. This efficiency set a new platform standard and allowed TextSpot to onboard and scale their customers’ SMS Campaigns much more quickly.

Streamlined Migration, Zero Disruption: Migrating to Telgorithm was seamless. Concerns about the complexity of the move and potential disruptions were quickly dispelled. Telgorithm's clear, well-documented APIs and expert support made the transition smooth, ensuring no disruption to TextSpot’s operations.

Reliability and Partnership: Telgorithm didn’t just provide a service; our team acted as a true partner. With rapid responses and reliable service, we were able to help TextSpot manage a major client's urgent need to send tens of thousands of texts for a conference, getting the Campaign approved within 15 minutes and ensuring successful message delivery for the event.

Deeper Understanding and Transparency: One of TextSpot’s biggest gains was a deeper understanding of the 10DLC ecosystem, thanks to Telgorithm’s transparent and educational approach. This knowledge has been crucial in navigating the complexities of modern business communications and maintaining high customer satisfaction.

TextSpot's switch to Telgorithm not only enhanced their service delivery but also significantly improved their customer satisfaction, illustrating the profound impact of choosing the right technological partner.

Looking for a Partner in 10DLC SMS? 

Interested in learning how Telgorithm can enhance your SMS services? Visit our website for more details or read the full case study on how we helped TextSpot transform their business communications.